IMMEDIATE

No.32/04/2024-Welfare

Government of India

Ministry of Personnel, Public Grievances & Pensions

Department of Personnel & Training

(Welfare Division)

3rd Floor, Lok Nayak Bhawan, Khan Market, New Delhi.

Dated the 10th July, 2025

CIRCULAR

Subject :- Nomination of Area Welfare Officers (AWOs) for the calendar years 2025 and 2026-regarding.

The Department of Personnel & Training nominates Gazetted Officers as Area Welfare Officers (AWOs) for residential colonies to look after the Welfare of Central Government employees and their families. Area Welfare Officer is only a functional arrangement to provide a link between the Central Government Employees residing in various colonies and the concerned civic and other agencies providing service to them. The functions of AWOs are official in nature and are performed by them on honorary and voluntary basis. A list of functions of Area Welfare Officer is enclosed at Annexure-I. Criteria for selection of AWO are enclosed at Annexure-II.

1. As regards, DOPT vide O.M. of even number dated 30.12.2024 and subsequent orders (URL :- https://doptcirculars.nic.in/Default.aspx?URL=fsMJZoyAutip%20 may be referred) had nominated Area Welfare Officers for areas in Delhi and Outside Delhi. Subsequently, due to outstation posting/ cancellation of term of some AWOs, additional charge of such areas were assigned to Area Welfare Officers of the nearby areas. A list of such areas is attached herewith as Annexure-III for ready reference.

2. As Area Welfare Officer holding charge of a particular area would discharge his/ her duties efficiently, therefore applications are invited for nomination of AWO for the calendar year 2025 and 2026 for the following areas :-

   (i) Areas where DoPT has assigned additional charge to AWOs of nearby areas; (Annexure-III may be referred)

   (ii) Areas where no AWO has been nominated by DoPT yet;

3. The Officers, who are willing to work in honorary and voluntary capacity, as Area Welfare Officers for the above mentioned areas, may forward their applications duly recommended by the Department/administrative authority to this Department latest by 31st July, 2025. A format of application is also enclosed at Annexure-IV.

4. Other terms and conditions for tenure and functioning of AWOs as laid in DoPT’s Circular dated 16.09.2024 (copy enclosed) remain unchanged.

(Satyendra Singh)

Under Secretary (RWA)

24646961
To,

• All Ministries/Departments of Government of India as per standard list (Welfare Officer) with the request to give it wide publicity amongst Gazetted Officers in the Ministry / Department and the offices under it.

Copy to:-

1. Ministry of Health and Family Welfare (Mass Mailing Unit), New Delhi.
2. Director General (Works), CPWD, Nirman Bhawan, New Delhi.
3. Director (Admn.), Office of Director General Health Services, Nirman Bhawan, New Delhi.
4. All Chairmen, General Government Employees Welfare Co-ordination Committee with the request to identify the areas and recommend/forward application for nomination of AWO.
5. Accountant General, Central Revenue, I.P. Estate, New Delhi.
6. Union Public Service Commission, New Delhi.
7. Staff Selection Commission, New Delhi.
8. Chief Medical Officer (Hqrs.), CGHS, New Delhi.

ANNEXURE-I

FUNCTIONS OF AREA WELFARE OFFICER

1. To function as coordinating officer between the CGHS Dispensary and its beneficiaries regarding complaints from either side.
2. To attend to all emergency hospital work like help in expeditious hospitalisation of serious cases, attending to complaints regarding hospital care, etc.
3. To serve on the CGHS Area Advisory Committee for considering suggestions for the improvement of services and facilities.
4. To act as liaison officer for Community Hall and look to its proper functioning and improvement.
5. To act as liaison officer between the Ministry of Personnel, PG and Pensions and the local Associations in all matters and disputes and to mediate in election disputes at the request of the parties.
6. To investigate all cases of neighbourly disputes referred to him by the Deptt. of Personnel and furnish report on the basis of which action can be taken by the Directorate of Estates for shifting the erring party to another locality.
7. To act as liaison officer between the Associations and Municipal authorities in all complaints regarding civic services, water electricity, street lighting, drainage, bus service, sanitary service and vaccination and inoculation services.
8. To act as liaison officer with local police authorities regarding any incident in the locality involving law and order.
9. To act as liaison officer with the Education Directorate regarding complaints about school timing, admission etc.
10. To act as liaison officer between the Co-operative consumer store and the beneficiaries in the area.
11. To act as liaison officer between CPWD authorities and the allottees regarding complaints lodged with the CPWD enquiry office for their speedy disposal.
12. To keep in touch with all the social and cultural bodies in the area.
13. To act as liaison officer with all activities of Grih Kalyan Kendra in the area including ‘Creche’.
14. To act as liaison officer between the colony and the Central Secretariat Sports Control Board in all activities of the Board.
15. To mediate in family dispute to bring about harmony in the home life in the context of Home Ministry circular for maintaining the wife in a reasonable comfort and matter relating to notation of monogamy.
16. To assist and cooperate in campaigns and measures such as vaccination, blood donation, family planning etc., conducted by the Ministry of Health and Family Welfare or other authorities.
    Note: The above list is only illustrative and not exhaustive.

ANNEXURE- II

GUIDELINES/CRITERIA FOR SELECTION OF AREA WELFARE OFFICEERS

1. The tenure of Area Welfare Officers shall be for two years from the date of appointment till their services are required by the Government whichever is earlier. However, if there no other candidate for the area, the old AWO, if he has applied afresh, should be allowed continue for another term.
2. He should be a Gazetted Officer.
3. The Residents Welfare Association should not be allowed to nominate any name for AWOs.
4. He must be a resident of the area for which he is the applicant and the area (Including the adjacent areas) should have at least 300 Govt. Employees residing in that area(s).
5. The Officer applying should not be an office bearer of any Central Government Employees Residents Welfare Association or any other Central Government employees association.
6. He should not be retiring within 2 years of his appointment as AWO i.e. he should serve for full term of two years as AWO.
7. He should possess sound health to undertake the job in question.
8. He should not be a controversial person.

LIST OF AREAS

(i) Sector- 15 to 23, Dwarka/ Area covered by CGHS WC Dwarka-23 (D-100);
(ii) South Avenue;
(iii) Minto Road;
(iv) Chitragupta Road, XYZ Quarters, Aram Bagh;
(v) Kidwai Nagar East
(vi) Bharti Nagar, Pandara Road, Ravinder Nagar, Kaka Nagar, Bapa Nagar, Pragati Vihar, Lodhi Road Complex
(vii) Chankyapuri & Vinay Marg
(viii) Sector-1, RK Puram
(ix) Sector-10, RK Puram
(x) Sector-13, RK Puram
(xi) Andrews Ganj
(xii) Sarojini Nagar

APPLICATION FORM FOR NOMINATION OF AREA WELFARE OFFICER FOR THE CALENDAR YEAR 2025 and 2026.

1. Name and designation with pay-level
2. (a) Ministry / Department where working
   (b) Whether the post held by him / her is a Gazetted post
3. Residential Address
4. Telephone Number
5. Office
6. Mobile No.
7. Email ID
8. Name of the Area / Areas
9. Name and number of the nearest CGHS Dispensary
10. Name of the Police Station of the Area
11. Whether the Officer is / was an office
    bearer of any Resident’s Welfare Association.
    If yes, give details about the periods and
    the post held.
12. Date of retirement
    (Officer retiring before 31.12 .2026 need
    not apply.)
13. Details of all earlier appointments as

Area Welfare Officer indicating Area and Period.

11. Whether he/she possesses sound health
    to undertake the job in question.

DECLARATION

I \qquad s/o/d/o \qquad
Working as \qquad in the Ministry/Department give an undertaking that in case of my nomination as Area Welfare Officer, I shall not act in any partisan manner or abet any illegal activity in the Area in my jurisdiction and shall be liable for appropriate action under the CCS (Conduct) Rules, in case of any such act committed by me.

Name-

Date-

Signature